Refund policy
Clear Mind Club sells digital files. Because a PDF is delivered instantly and cannot be returned, all sales are final once the download has been delivered.
When we will refund you
The rule above is about change of mind. It is not a way to avoid fixing our own mistakes. Write to us and we will replace the file or refund you in full if:
- the file will not download, will not open, or is corrupted;
- you received the wrong guide;
- the guide is materially different from what the product page described, for example the page count or the contents do not match;
- you were charged more than once for the same order.
You do not need to justify the request beyond telling us what went wrong. We would rather lose the sale than keep money from someone who did not get what they paid for.
How to ask
Email hello@readclearmind.com with your order number and a short description of the problem. We reply to everything, usually within two business days.
Approved refunds are returned to the original payment method. Your bank or card issuer decides how quickly it appears, typically five to ten business days.
Free reading
All of our guides are currently paid. The free reading on this site is in the Notes, which cost nothing and need no account. We may publish free guides in future; if we do and a free file does not work, tell us anyway. It is still a fault we want to fix.
Your statutory rights
Nothing in this policy limits rights you have under the consumer law of your own country. If your local law gives you a stronger right than this policy does, that law applies.